Return policy

All sales are final. Every watch is sold as described in its listing and invoice.

If something is wrong with the watch

Email sales@rennwrist.com within 3 days of delivery with photos or video of the problem. If the watch is not as described or has a mechanical fault, we send an insured return label at our cost. Once the watch arrives and we confirm the problem, we refund the purchase price.

Other returns

We may agree to take a watch back for another reason. Those returns carry a 10% restocking fee. Contact us before sending anything.

Condition

A returned watch must arrive in the condition we shipped it, with everything that came with it: box, papers, tags, and stickers. Approved returns ship on our insured label.

Card processing fees

The card processing fee is refunded only when our card processor returns it to us.

See also Shipping and Terms.